Ad Tech Support Specialist
Bring your Ad tech and customer support knowledge and help clients and colleagues with technical challenges!
Are you passionate about helping clients and colleagues solve challenges in a technical, complex media ecosystem? Do you excel in a dynamic, fast-paced environment where service-mindedness is key? If so, the Ad Tech Support Specialist role at SeenThis might be the perfect opportunity for you!
As an Ad Tech Support Specialist, you’ll play a vital role in our Delivery team, handling various technical tasks to ensure seamless client operations and support SeenThis’s evolving product. This position involves close collaboration with our Engineering, Sales, and Ad Operations teams, offering technical expertise to support new ad formats and client implementations worldwide.
About SeenThis
Since 2017, SeenThis has revolutionized screen experiences with our adaptive streaming technology, maximizing performance and minimizing emissions. Serving billions of streams for over 5,000 clients across 50+ countries, we are on a journey to reshape the internet - for good. Our success stems from our people.
Our team of 130+ employees works globally from offices in Stockholm (HQ), Oslo, London, Paris, Singapore, Hong Kong, New York, and Sydney. We’re rapidly expanding across all areas and constantly seeking new colleagues.
Do you want to be part of our journey, where we dare to discover, own it, and win together?
What You’ll Do:
Technical Troubleshooting & Support: Serve as a primary technical contact, troubleshooting ad material issues and assisting clients with technical queries via Slack, email, and other channels.
Documentation Development: Create and maintain technical documents for clients and the sales team, including support guides, FAQs, creative specifications, and training materials.
Ad Format Implementation: Oversee the rollout of new ad formats across global publisher networks.
API & DCO Client Support: Provide technical assistance for API and Dynamic Creative Optimization (DCO) client integrations, addressing updates and inquiries.
Ad Operations Assistance: Collaborate with Ad Ops to provide technical insights on new ad formats and troubleshoot ad-related issues.
Product Feedback & Improvements: Share client feedback with Product Management to support ongoing product development.
Customer Engagement: Engage with clients to understand and educate them on technical requirements, strengthening client relationships across Swedish and international markets.
Who we’re looking for:
We’re seeking a resourceful, service-minded professional with experience in ad tech, technical support, and project management. You’ll thrive here if you enjoy working across teams, solving problems independently, and driving customer satisfaction.
Requirements:
Approximately 2-3 years of experience in a similar role within ad tech
Experience in ad tech and technical support, with familiarity in ad-serving systems like Google Ad Manager, Adform, or The Trade Desk.
Full proficiency in English.
Ability to manage projects independently and collaborate effectively with cross-functional teams.
Strong communication skills and a proactive approach to customer relationships.
Nice-to-have skills:
Bachelors degree in System Development, IT or similar
Basic knowledge of web development (JavaScript, HTML, CSS) for troubleshooting.
Experience in publisher ad tech.
Application
As we review applications and interview on a continuous basis, please apply as soon as possible.
Due to the high volume of applications received, we are unable to provide personalized feedback prior to the interview stage. Thank you for understanding!
We conduct background checks on all SeenThis-hires to comply with our customers and protect business-critical information.
If you have any questions please, contact Ronja Hultkrantz, ronja@seenthis.se.
We look forward to welcoming you to SeenThis!
- Department
- Delivery
- Role
- Ad Tech Specialist
- Locations
- London
- Employment type
- Full-time
Our values
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Dare to discover
Status Quo-what? With courage and curiosity, we explore the unknown in the quest for game-changing-impact.
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Own it
To us, ownership is more than just another buzzword. It's our driving force. We own our projects and nurture them from idea to reality.
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Win together
To us, it's essential to forge deep connections both within SeenThis and with our clients. And, we approach every challenge and celebrate each success as a unified team
FAQ
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We value the benefits of remote work, but also the power of in-office collaboration. Our policy reflects this by offering a 3:2 split, with a minimum of 3 days in the office dedicated to fostering team spirit and collaboration, and 2 days for flexible work locations.
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See an overview of our hiring process here.
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We do background checks on all SeenThis-hires - to be compliant with our customers and to protect business-critical information.
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Unfortunately, at the moment, we do not offer any internship opportunities. Please "Connect" with us at the top of our career site to stay updated regarding future open positions.
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"SeenThis” is all about the excitement you feel when someone shows you something new and astonishing – and it is a core part of everything we do. We will not stop until every last person has experienced the benefits of our technology and said “have you seen this?!
London
About SeenThis
Since 2017, Swedish tech company SeenThis has been evolving screen experiences for everyone, everywhere.
With its groundbreaking adaptive streaming technology, SeenThis is transforming the distribution and climate impact of digital content. Serving billions of streams to over 5,000 clients across 50+ countries worldwide, the company is on a journey to reshape the internet — for good.
Working across eight offices globally, SeenThis employees are obsessed with creating a truly high-speed and energy efficient Internet.
Ad Tech Support Specialist
Bring your Ad tech and customer support knowledge and help clients and colleagues with technical challenges!
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