AdTech Support Specialist

SeenThis Japan is growing rapidly and we are looking for an AdTech Support Specialist to join the team. In your role you will join a fun and fast-paced tech-scale up that has recently established an office in Tokyo, Japan. Within this role you'll be helping clients and colleagues solve challenges in a technical, complex media ecosystem. Do you excel in a dynamic, fast-paced environment where service-mindedness is key? If so, the AdTech Specialist role at SeenThis might be the perfect opportunity for you.

About SeenThis

Since 2017, SeenThis has been evolving screen experiences for everyone, everywhere. With our groundbreaking adaptive streaming technology, we are transforming the distribution of digital content, to maximize performance and minimize emissions.

With billions of streams served for more than 5,000 brands in over 50 countries, we are on a journey to reshape the internet — for good. And the X factor to this success is our people.

We are a tight-knit team of 130+ employees working across the globe from our offices in Stockholm, Oslo, London, Paris, Singapore, New York, Sydney and now Tokyo. We’re growing at a rapid pace, across all business areas, and are constantly looking for new colleagues to join our team.

We hire the best people and believe in their ability to create success and grow at the same time. We are global, yet close to heart – and we have ambitious goals, yet down-to-earth people.

Do you want to be part of our expansion journey and have a lot of fun along the ride?

Join SeenThis!

The Role 

As an AdTech Support Specialist, you’ll play a key role in our Delivery team, handling various technical tasks, to ensure seamless client operations and support SeenThis’ evolving product. This position involves close collaboration with our Engineering, Sales and Ad Operations teams. Offering technical expertise to support new ad formats and client implementations worldwide.

Responsibilities

• Technical Troubleshooting & Support: Serve as a primary technical contact, troubleshooting ad material issues and assisting clients with technical queries via Slack, email, and other channels.

• Documentation Development: Create and maintain technical documents for clients and the sales team, including support guides, FAQs, creative specifications, and training materials.

• Ad Format Implementation: Oversee the rollout of new ad formats across global publisher networks.

• API & DCO Client Support: Provide technical assistance for API and Dynamic Creative Optimization (DCO) client integrations, addressing updates and inquiries.

• Ad Operations Assistance: Collaborate with Ad Ops to provide technical insights on new ad formats and troubleshoot ad-related issues.

• Product Feedback & Improvements: Share client feedback with Product Management to support ongoing product development.

• Customer Engagement: Engage with clients to understand and educate them on technical requirements, strengthening client relationships across Japan and international markets.

Who we are looking for 

We are looking for a proactive, deadline-focused professional with experience in adtech, technical support, and project management. You should be comfortable multitasking with technical precision and execution, managing multiple projects independently or collaborating effectively within a team environment involving diverse stakeholders. If you’re resourceful, service-oriented, and enjoy solving problems autonomously while driving customer satisfaction, you’ll thrive in this role.

Requirements

• Approximately 3- 5 years of experience in a similar role.

• Experience in adtech and technical support, with familiarity in ad-serving systems like Google Ad Manager, Adform, or The Trade Desk.

• Fluent in Japanese and intermediate knowledge of English.

• Ability to manage projects independently and collaborate effectively with cross-functional teams.

• Strong communication skills and a proactive approach to customer relationships.

Good to Have

• Bachelors degree in System Development, IT or similar.

• Basic knowledge of web development (JavaScript, HTML, CSS) for troubleshooting.

• Experience in publisher adtech.

Location

Ideally we see that the candidate is located or willing to relocate to Tokyo.

If the candidate is an ideal fit for SeenThis, we can be flexible on this requirement, provided they are able to work within Japanese business hours.

SeenThis Japan can under certain criteria sponsor for visa-status. 

Application

As we review applications and interview on a continuous basis, please apply as soon as possible. We conduct background checks on all SeenThis-hires, to be compliant with our customers and to protect business-critical information.

If you have any questions, please contact Malin Rydbeck, Talent Acquisition Specialist, at malin@seenthis.se or Patrik Eriksson, Technical Project Manager, at patrik.eriksson@seenthis.se.

We look forward to welcoming you to the SeenThis!