Customer Success Manager – Retail Media & Commerce
Drive global Amazon Ads campaigns, ensure flawless delivery, and build strong client relationships in a fast-growing retail media world. Join our journey!
Are you passionate about operational excellence, campaign performance, and shaping the future of retail media? At SeenThis, we are looking for a meticulous and driven Customer Success Manager to join our global team. In this role, you will be the key to ensuring seamless campaign execution for Amazon Ads, directly supporting our VP Sales – Retail Media & Commerce. This is your opportunity to work with global markets and be the operational heartbeat of high-impact campaigns in the fastest-growing segment of digital advertising.
About SeenThis
Since 2017, SeenThis has revolutionized screen experiences with our adaptive streaming technology, maximizing performance and minimizing emissions. Serving billions of streams for over 5,000 clients across 50+ countries, we are on a journey to reshape the internet – for good. Our success stems from our people.
Our team of 130+ employees works globally from offices in Stockholm (HQ), Oslo, London, Paris, Singapore, Hong Kong, New York, and Sydney. We’re rapidly expanding across all areas and constantly seeking new colleagues.
Do you want to be part of our journey, where we dare to discover, own it, and win together?
Join SeenThis!
About the Role
As the Customer Success Manager focused on Amazon Ads, you’ll play an important role in supporting the VP Sales – Retail Media & Commerce to activate, manage, and optimise Amazon campaigns across global markets. You'll be the operational backbone ensuring flawless campaign execution, from asset collection and trafficking through to reporting and performance insights. Your work will directly contribute to deepening client relationships with Amazon, ensuring campaigns run smoothly and deliver measurable success.
Key Responsibilities
Amazon Campaign Management: Serve as the main point of contact for Amazon stakeholders, managing timelines, campaign scope, and asset coordination.
Execution & Coordination: Drive campaign execution across teams, resolve operational blockers, and ensure timely delivery with stakeholder alignment.
Performance & Insights: Analyze and report on campaign performance, distill key insights, and support future planning for both Amazon sellers and internal teams.
Workflow Optimization: Improve efficiency through automation, maintain playbooks and documentation, and identify process enhancements.
Client Growth Support: Assist in strategic meetings, uncover upsell opportunities, and capture success stories to support renewals and expansion.
Qualifications
3+ years experience in digital advertising or customer success, ideally with direct exposure to Amazon Ads (DSP, Sponsored Display, or Retail Media).
Strong organisational skills and ability to manage multiple global campaigns simultaneously with precision.
Analytical mindset with experience in interpreting and presenting campaign performance data.
Excellent communication skills with a client-first mindset and a knack for simplifying complexity.
Familiarity with Amazon’s campaign workflow, policies, and performance metrics is a strong advantage.
Application
As we review applications and interview on a continuous basis, please apply as soon as possible.
Due to the high volume of applications received, we are unable to provide personalized feedback prior to the interview stage. Thank you for understanding!
We conduct background checks on all SeenThis-hires to comply with our customers and protect business-critical information.
We look forward to welcoming you to SeenThis!
- Department
- Sales
- Role
- Customer Success Manager
- Locations
- London
- Employment type
- Full-time
Our values
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Dare to discover
Status Quo-what? With courage and curiosity, we explore the unknown in the quest for game-changing-impact.
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Own it
To us, ownership is more than just another buzzword. It's our driving force. We own our projects and nurture them from idea to reality.
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Win together
To us, it's essential to forge deep connections both within SeenThis and with our clients. And, we approach every challenge and celebrate each success as a unified team
FAQ
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We value the benefits of remote work, but also the power of in-office collaboration. Our policy reflects this by offering a 3:2 split, with a minimum of 3 days in the office dedicated to fostering team spirit and collaboration, and 2 days for flexible work locations.
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See an overview of our hiring process here.
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We do background checks on all SeenThis-hires - to be compliant with our customers and to protect business-critical information.
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Unfortunately, at the moment, we do not offer any internship opportunities. Please "Connect" with us at the top of our career site to stay updated regarding future open positions.
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"SeenThis” is all about the excitement you feel when someone shows you something new and astonishing – and it is a core part of everything we do. We will not stop until every last person has experienced the benefits of our technology and said “have you seen this?!
London
About SeenThis
Since 2017, Swedish tech company SeenThis has been evolving screen experiences for everyone, everywhere.
With its groundbreaking adaptive streaming technology, SeenThis is transforming the distribution and climate impact of digital content. Serving billions of streams to over 5,000 clients across 50+ countries worldwide, the company is on a journey to reshape the internet — for good.
Working across eight offices globally, SeenThis employees are obsessed with creating a truly high-speed and energy efficient Internet.
Already working at SeenThis ?
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